Career as Room Division Manager
A Room Division Manager is responsible for making sure that all the front operations run smoothly in an organisation. These operations may include Valet service, Concierge service, guiding the Front desk attendants, ensuring the proper functioning of the Housekeeping and Laundry department among other guest services.
Room Division Manager is the key person for the maintenance and proper functioning of these services and is held accountable for the same during company meetings.
They oversee the guest happiness and customer satisfaction by working closely with he front house operations. They ensures that the stay of the guests is comfortable and up to the organisation standards.
The job requires quick decision-making, patience, customer service knowledge, great communication skills, leadership qualities among other important skills required in the hospitality industry. It is one of the most prominent positions in a hotel which oversees the complete functioning of the front house. The front house is responsible for representing the policies, values, amenities and services of the hotel.
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Eligibility Criteria
Room Division Manager is a job that involves meticulous working and knowledge of hotel management, customer service and team management. Candidates who want to pursue their career as a Room Division Manager must fulfil the essential eligiblity criteria mentioned below:
- The candidate must have a bachelor's degree in the field of hospitality, hotel management etc. A Master's degree is preferred by many organisations.
- The candidate must have a work experience of at least 3-7 years in a related field to apply for this position.
- The candidate must be adaptable, patient, organised, proactive and methodological in nature.
- Leadership
- Communication
- Customer Service
- Problem-Solving
- Organizational Skills
Types of Job Roles
Room Division Manager have several roles and responsiblities as a part of their diverse job. It is important for them to handle their job role with utmost precision in order to provide a comfertable stay to the customers at the facility.
- Management of Staff: A Room Division Manager is responsible for checking the staff related activities such as their attendence, performance, training and communication.
- Recruitment: He is responsible for the recruitment of the front office and housekeeping divisions. He is also responsible for their training and overseeing their performance on a daily basis.
- Supporting General Manager: He is expected to help an support the general manager in property initiatives and ensure that property meets the brand standards.
- Feedback: He reviews the valueable feedback given by the guests and work towards it in order to improve the quality standard of the services of the property. He also makes sure that the property is clean and tidy for the comfertable stay of the guests.
Admission
To land a job as a Room Division Manager the candidate must have a bachelor's or master's degree in the relevent field. Some of the courses which can be pursued after completing the 10+2 qualification are mentioned below:
Bachelor's Degree Programs for Room Division Manager
- B.Sc in Hospitality and Hotel Administration
- BBA in Hotel Management
- Bachelor in Hotel Management
- Bachelor of Hotel Management and Catering Technology.
Master's Degree Programs for Room Division Manager
- M.Sc in Tourism and Hospitality Management
- Master of Hotel Management
- MBA in Hotel Management
- PGD in Hotel Management
Some of the colleges offering relevent courses are mentioned below:
- Institute of Hotel Management, Catering Technology and Applied Nutrition, Lucknow
- Indian Institute of Hotel Management, Kolkata
- National Council for Hotel Management and Catering Technology, Noida
- Institute of Hotel Management, Mumbai
Exam
Room Division Manager is a job inclusive of all theoretical and practical concepts of Hotel Management, Customer Service, problem-solving, hotel laws and ethics, communication and leadership skills and much more.
- Food and Beverage Management
- Hotel Law
- Organizational Behaviours
- Hospitality Marketing & Sales
- Facility Planning
- Travel and Tourism
- Housekeeping, Hygiene, and Sanitation
- Housekeeping and Laundry Operations
- Facility Planning
- Hotel Financial Management
- Facilities Design & Management
- Housekeeping Operations
- Front Office Operations
- Principles of Management
- Personality and Communication Development
- Application of Computers
The subjects enables the students to understand the basic concept and functioning of the Room Division Manager jobs. They are taught all the relevent subjects and are groomed by imparting practical knowledge. The educators aims towards preparing the students to be industry-ready professionals.
Prep Books
To pursue the job of Room Division Manager, the students are required to go through some of the competetive exams. It is important to prepare for the exam properly to secure a seat in the desired course. Candidates must go through as much data as possible to gain knowledge and a thorough understanding of the basic concepts. It is also important to be aware of the current events.
- Hotel Management and Hospitality Administration by Arihant Study Package
- Hotel Management Entrance Exam Guide by Gladvin Rego
- How to Prepare For the Hotel Management Entrance Examination by Thorpe
- Ramesh Hotel Management Entrance Exam Guide by RPH Editorial Board
- Hotel Management Entrance Exam Guide by Dr. R. P Datason
FAQ's
A beginner can start with approximately 5-7 LPA salary package.
A Room Division Manager oversees the daily operations of the front office and housekeeping departments in a hotel. They manage room reservations, guest check-ins/outs, housekeeping activities, and ensure a seamless guest experience.
While a formal degree in hospitality management, hotel administration, or a related field is often preferred, practical experience in the hotel industry, combined with relevant certifications and training, can also be valuable.
Challenges can include managing guest complaints, handling staffing issues, coordinating housekeeping schedules, ensuring smooth check-ins during peak times, and maintaining consistent room quality.
